Responsible Gaming
at dg111
dg111 is committed to providing a safe, fair, and transparent gambling environment for all players in Bangladesh. We believe that gaming should always be a form of entertainment — never a source of stress, financial hardship, or harm. Explore our full suite of player-protection tools and support resources.
Section 1
Our Commitment to Safe Play
At dg111, responsible gaming is not an afterthought — it is a foundational principle woven into every aspect of how we operate our platform. We understand that the vast majority of our players in Bangladesh enjoy online casino games, cricket betting, and slots purely as a leisure activity. Our role is to keep it that way: entertaining, controlled, and within each player's personal boundaries.
dg111 takes a proactive approach to player welfare. We monitor player behaviour patterns for early indicators of at-risk gambling and provide a comprehensive set of self-management tools accessible directly from every registered account dashboard. We also work to ensure that our platform is never accessible to minors, and that players who need a break — whether voluntary or as a precautionary measure — can take one quickly and without friction.
Our responsible gaming framework applies equally to all products on the platform: live casino tables powered by Evolution Gaming and Ezugi, slots from Pragmatic Play and NetEnt, crash games like Aviator from Spribe, and cricket markets covering BPL, IPL, T20 World Cup, and ICC tournaments. Regardless of which game or market you enjoy, the same protections and tools are available to you at all times.
Player-First Policy
Every feature on dg111 is designed with player wellbeing in mind. We enforce strict account controls and proactively reach out to players showing signs of distress.
Deposit Limit Controls
Set daily, weekly, or monthly deposit caps directly from your account dashboard. Limits take effect immediately and can only be loosened after a mandatory cooling-off period.
Session Time-Out
Activate a session time-out to automatically log you out after a defined period of play — 30 minutes, 1 hour, or a custom duration you choose.
Self-Exclusion
Choose to exclude yourself from dg111 for periods ranging from 24 hours to permanent closure. During exclusion, your account is fully locked and no deposits are accepted.
Loss Limit Settings
Cap how much you can lose in a defined period. Once your loss limit is reached, the system prevents further wagers until the next period begins.
24/7 Support Access
Our support team at [email protected] is available around the clock to assist with responsible gaming concerns, tool activation, or account closure requests.
Section 2
18+ Age Restriction
dg111 operates exclusively for adults aged 18 years and above. This is a strict, non-negotiable requirement. Online gambling is legal entertainment for responsible adults, and dg111 takes every reasonable measure to prevent minors from accessing our platform or any of its gambling features.
How We Enforce Age Verification
- Registration check: You must declare your date of birth during account creation. Any declared age below 18 prevents account registration from proceeding.
- KYC document review: Before your first withdrawal is processed, dg111 requires a government-issued identity document (National Identity Card, passport, or driver's licence) that confirms your full legal name and date of birth.
- Ongoing monitoring: Our risk team monitors account behaviour for signs that an account may be operated by or shared with a minor. Suspicious accounts are flagged for immediate review.
- Account suspension: Any account found to belong to a person under 18 years of age will be immediately suspended, all winnings forfeited, and all deposits refunded to the originating payment method (bKash, Nagad, Rocket, Upay, or bank transfer as applicable).
Protecting Minors in Your Household
If you share a device with family members who are under 18, we strongly encourage you to use device-level parental control software to prevent minors from accessing gambling websites. Always log out of your dg111 account when you are not actively using it, and never share your login credentials with anyone. Keep your password private and change it regularly from your account security settings.
Underage Gambling Is Illegal: Allowing a minor to gamble using your dg111 account, whether intentionally or through negligence, is a serious breach of our Terms & Conditions and may constitute a criminal offence. dg111 will not hesitate to report suspected underage gambling to the relevant authorities.
Section 3
Player Protection Tools
dg111 provides a comprehensive set of in-account tools designed to help you stay in control of your gambling activity at all times. All tools are accessible instantly from your account dashboard — no waiting period to activate restrictions, only a mandatory cooling-off delay before restrictions can be loosened or removed.
Deposit Limits
Set a maximum deposit amount per day, per week, or per calendar month. Once the limit is reached, any further deposit attempts will be declined until the period resets. To increase a deposit limit, a mandatory 7-day review period applies before the new limit takes effect, ensuring you have time to reconsider.
Loss Limits
Define the maximum amount you are comfortable losing within a set period. dg111's system tracks your net losses in real time and blocks further wagers once your self-defined threshold is reached. Loss limits reset at the start of each new period and can only be increased after a 7-day cooling-off window.
Wager Limits
Cap the total amount you can stake on any single bet or game round, independent of your overall balance. This is particularly useful for players who enjoy high-variance games like crash titles or high-volatility slots, where individual stake control adds an extra layer of financial protection.
Session Time Limits
Set a maximum uninterrupted play session duration. When the limit is reached, dg111 displays a prominent reminder notification and, if you choose the stricter enforcement option, automatically logs you out. Sessions can be set to 30 minutes, 1 hour, 2 hours, or a custom duration up to 8 hours per day.
Reality Checks
Enable timed pop-up reminders during active play sessions that display how long you have been playing and your net profit or loss for the session. Reality check intervals can be set to every 15, 30, or 60 minutes, prompting you to pause and assess your session before continuing.
Temporary Time-Out
Take a short break from dg111 without permanently closing your account. Time-out periods are available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place any bets. The time-out cannot be cancelled early — it must run its full course.
How to Access These Tools: All player-protection controls are available in your dg111 account dashboard under Account Settings > Responsible Gaming. Changes to restrictions (except increases) take effect immediately. If you need assistance activating any tool, contact our support team at [email protected].
Section 4
Warning Signs of Problem Gambling
For most people, gambling at dg111 is a fun and harmless pastime. However, for a small number of players, gambling can shift from entertainment to something more harmful. Recognising the early warning signs of problem gambling is the first step toward getting help. Review the indicators below honestly — if several of them apply to you or someone you know, we strongly encourage reaching out for support.
Chasing Losses: Continuing to gamble — or depositing more funds — in an attempt to recover money you have already lost, rather than accepting the loss and stopping.
Gambling Instead of Fulfilling Responsibilities: Missing work, neglecting family duties, skipping social commitments, or falling behind on bills in Dhaka or elsewhere because of time or money spent gambling.
Gambling With Money You Cannot Afford to Lose: Using rent money, grocery funds, bKash savings, or money borrowed from others to fund gambling activity at dg111 or any other platform.
Hiding Your Gambling: Being secretive about how much time or money you spend gambling, or feeling ashamed or defensive when friends or family ask about your online activity.
Mood Changes Linked to Gambling: Feeling anxious, irritable, or restless when you are unable to gamble; experiencing low mood after losses that goes beyond normal disappointment.
Inability to Stop: Repeatedly trying to cut down or stop gambling but finding yourself unable to stick to the decision, particularly during cricket season (BPL, IPL, T20 tournaments) or other high-interest betting periods.
Borrowing to Gamble: Taking loans, using credit, or borrowing from family and friends specifically to fund gambling, then struggling to repay those debts.
Escalating Stakes: Needing to bet increasingly large amounts of money — in BDT or INR — to feel the same level of excitement that smaller bets previously provided.
You Are Not Alone: Problem gambling affects people from all walks of life. Recognising that gambling has become a problem is a sign of strength, not weakness. dg111's support team and the external helplines listed in Section 7 of this page are here to help — confidentially and without judgement.
Section 5
Self-Assessment
The following questions are designed to help you reflect honestly on your gambling habits. This is not a clinical diagnostic tool, but a starting point for self-reflection. If you answer "Yes" to three or more of these questions, we recommend reaching out to our support team or one of the help organisations listed in Section 7.
Responsible Gaming Self-Check
Scoring Guide: Answering "No" to all eight questions suggests your gambling is currently well within healthy limits. One or two "Yes" answers may indicate early-stage risk — consider activating a deposit limit or session timer as a precautionary measure. Three or more "Yes" answers is a strong signal that speaking with a support professional would be beneficial. Contact us at [email protected] or consult one of the organisations in Section 7.
Section 6
Self-Exclusion
Self-exclusion is dg111's most powerful player-protection tool. It is designed for players who feel that they need a significant break from gambling — or who recognise that their gambling has become a problem and want to stop entirely. Once activated, self-exclusion cannot be reversed early; this is by design to provide genuine protection during vulnerable periods.
Available Self-Exclusion Periods
- Short-term cool-down (24 hours – 7 days): For players who need a brief pause to reset perspective without committing to a longer break.
- Medium-term exclusion (1 month – 6 months): For players who recognise a pattern of problematic behaviour and want a structured recovery period.
- Long-term exclusion (6 months – 5 years): For players with a more serious concern who need extended time away from gambling to rebuild healthy habits.
- Permanent exclusion (indefinite): For players who wish to close their dg111 account permanently with no possibility of return. This is irreversible.
What Happens During Self-Exclusion
- Your dg111 account is immediately locked — you cannot log in, deposit, withdraw, or place any bets.
- All pending promotional offers and bonuses are cancelled and cannot be reinstated after the exclusion period ends.
- Any balance remaining in your account at the time of self-exclusion will be held securely and returned to you at the end of your chosen exclusion period (or upon permanent account closure, where applicable).
- dg111 will suppress all marketing communications — emails, in-platform messages, and promotional notifications — for the full duration of your exclusion.
- You will not be able to shorten or cancel the exclusion period once it has been activated, regardless of the reason. This is a deliberate safeguard.
How to Activate Self-Exclusion
- Log in to your dg111 account and navigate to Account Settings > Responsible Gaming > Self-Exclusion.
- Select your desired exclusion duration from the available options.
- Confirm your selection. You will receive an email confirmation to your registered address.
- Alternatively, if you cannot log in or require immediate assistance, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and the duration requested. Our team will process the exclusion within 24 hours.
Exclusion Is Binding: dg111 takes self-exclusion requests seriously. Once an exclusion is in place, attempts to create a new account, use a different device, or register under a different name to circumvent the exclusion are a breach of our Terms & Conditions and will result in permanent account closure and forfeiture of any associated funds.
Section 7
Support & Help Resources
If you or someone close to you is struggling with problem gambling, professional help is available. The organisations below offer confidential support, counselling, and practical guidance for people affected by gambling-related harm. Reaching out for help is a positive and courageous step.
| Organisation | Service Type | Contact |
|---|---|---|
| Kaan Pete Roi | Mental health helpline offering confidential emotional support and counselling in Bangladesh | Available via their official website — search "Kaan Pete Roi Bangladesh" |
| National Mental Health Helpline (Bangladesh) | Government-run mental health support line for individuals experiencing psychological distress, including gambling-related anxiety | 16789 (toll-free from Bangladesh) |
| Gamblers Anonymous International | International peer-support fellowship for people with gambling problems — 12-step programme, online and in-person meetings | www.gamblersanonymous.org |
| GamCare | Free information, support, and counselling for problem gamblers and their families — helpline and live chat available | www.gamcare.org.uk |
| BeGambleAware | Independent charity providing resources, self-help tools, and referrals to treatment services for gambling-related harm | www.begambleaware.org |
| dg111 Support Team | Direct support for activating responsible gaming tools, self-exclusion requests, account queries, and crisis escalation | [email protected] (plain text — not a link) |
Confidentiality: All responsible gaming enquiries sent to [email protected] are handled by a dedicated player welfare team, separate from general customer support. Your enquiry is treated with full confidentiality and will never affect the normal operation of your account — unless you specifically request a restriction or closure.
Tips for Safer Gambling
- Set a strict budget before each session and never exceed it — treat any losses as the cost of entertainment, not as money to be recovered.
- Never gamble when you are tired, emotionally distressed, under the influence of alcohol, or feeling financial pressure.
- Take regular breaks during play sessions. Use dg111's reality check feature to stay aware of time and money spent.
- Balance gambling with other leisure activities — spending time with family in Dhaka or Chittagong, sports, hobbies, and social events.
- Only ever gamble with money that is genuinely disposable — funds left over after all essential expenses have been met.
- Keep track of your gambling history using the transaction and bet history tools in your dg111 account dashboard.
- If you find yourself thinking about gambling when you are not playing, or planning your day around gambling sessions, speak to someone you trust or contact our support team.
Section 8
Contacting dg111 Support
dg111's player welfare team is available around the clock to assist with any responsible gaming concern, regardless of how large or small it may seem. Whether you want to activate a deposit limit, request an immediate self-exclusion, ask a question about your account activity, or simply talk through a concern, our team is ready to help.
Our support team aims to respond to all responsible gaming enquiries within 4 business hours. Urgent requests — such as immediate self-exclusion or account suspension — are treated as highest priority and actioned within 1 hour of receipt during normal operating hours (Bangladesh Standard Time, UTC+6).
Player Welfare Email: Send your responsible gaming request or query to [email protected] with the subject line clearly stating the nature of your request (e.g., "Self-Exclusion Request", "Deposit Limit Query", "Account Closure"). Include your registered username and, where relevant, the specific tool or action you require. Do not include your password or full payment details in any email.
What to Include in Your Message
- Your registered dg111 username or the email address associated with your account.
- A clear description of your request or concern — e.g., "I would like to set a weekly deposit limit of ৳5,000" or "I want to self-exclude for 3 months starting immediately."
- If requesting self-exclusion: the duration you require and confirmation that you understand it cannot be reversed before the period expires.
- If reporting a concern about another person: their relationship to you and as much detail as you can provide (username if known, behaviour observed).
Response Time Commitment: Responsible gaming requests are our highest-priority support category. Standard queries are answered within 4 hours (BST, UTC+6). Self-exclusion and account suspension requests are actioned within 1 hour. You will receive an email confirmation once any restriction or exclusion has been applied to your account.